Data protection and confidentiality policy
Lisa Williams Therapy ('we', 'I' 'my' 'our') will not disclose users' information to third parties unless legally bound to do, for example there is an identified risk to the client and/or others. I will process your personal data for the purposes of maintaining my client list and contacting you in future. Data collected by this site is used to:
- Contact you in response to an enquiry
- Administer and enhance my web site and service
The term ‘Lisa Williams Therapy’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Therapy Room, 7 Westward Close, Wrington, Bristol BS40 5LU. The term ‘you’ refers to the user or viewer of our website.
If you would prefer that we cease to send you further information about Lisa Williams Therapy simply send an email to email@example.com or in writing to:
Lisa Williams Therapy
7 Westward Close
Bristol BS40 5LU
Clear cancellation policy
I am sure you will appreciate my service is in great demand and currently I hold a waiting list for appointments. With this in mind, the following cancellation policy applies:
- A minimum of 24 hours’ notice is required for rescheduling or cancelling sessions to enable me to offer the appointment to another client.
- Same day cancellation, forgotten or missed appointments will be charged in full.
When accessing our Website, we will learn certain information about you during your visit.
Similar to other commercial websites, our website utilises a standard technology called "cookies" and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our web site, your IP address.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
We also employ analytical cookies in order to provide meaningful reports about our site visitors. These cookies allow us to recognise and count the number of visitors and see how visitors move around the site. This information helps us to improve the way our website works. However, these cookies do not collect personal data about you.
Some of the following cookies may be used for analytical purposes:
- __utma Google Analytics to monitor traffic levels, search queries and visits to this website
- __utmb Google Analytics stores IP address anonymously on its servers and neither we nor Google associate your IP address with any personally identifiable information
- __utmc Google Analytics to determine whether you are a return visitor to this site, and to track the pages that you visit during your session
- __utmz Google Analytics stores the type of referral used by the visitor to reach this site
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.
How do we use the information that you provide to us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
We will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.
We may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
A special note about children
Children are not eligible to use my web site and services and I ask that minors (under the age of 13) do not submit any personal information to me. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.
I have an up to date enhanced DBS certificate.
How do we protect your information and secure information transmissions?
Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
If you have any questions regarding this policy, or your dealings with our website, please contact us:
- Solution Focused Hypnotherapy
- Neuro Linguistic Programming